Internationally recognised Integrated Management System

As an Agency of the European Union, we operate with a clear focus on the achievement of our vision, mission, and objectives to provide the highest common level of aviation safety and environmental protection in Europe. We are committed to demonstrating our ability to constantly provide a service that meets stakeholders' expectations, while ensuring compliance with the applicable regulatory requirements. We are constantly striving to enhance our services through the effective application of our Integrated Management System (IMS), which embraces quality management principles and practices.

ISO 9001:2015 Certification

The EASA Integrated Management System (IMS), comprising a Quality Management System, is certified against the internationally recognised ISO 9001 Standard for Quality Management Systems.

The EASA Integrated Management System

The EASA Integrated Management System (IMS) operates to ensure compliance with the requirements of:

  • the EASA Strategy & Integrated Management System policy;
  • the regulatory framework (as well as those set forth by international agreements (e.g., ICAO standards on safety programme and safety management system);
  • the Agency’s Financial Regulation;
  • the EASA Management Standards (including the requirements of the ISO 9001 Standard and the objectives and principles of the Internal Control Framework of the European Commission);
  • the staff Regulations; and
  • the EASA Code of Good Administrative Behaviour.

The EASA process map provides an overview of the Corporate, and Core and Support processes, the immediate stakeholders, as well as the responsible Process and procedure owners. 

Governance & Internal Audit

EASA is committed to good governance and drives for continuous improvement in a control environment. To that end, the Chief Audit Executive (CAE) is responsible for executing the Annual Audit Plan, providing feedback and consulting on audit activities, and overseeing compliance monitoring to ensure adherence to standards. The CAE regularly reports to the Management Board on all their activities.