Quality management concepts for the development of efficient processes help European public administration to strive for modernisation, better public management, increased performance and a stronger stakeholder focus.
The Agency is committed to develop and monitor its own management standards and learn from international best practice. We intend to demonstrate our ability to consistently provide a service that meets stakeholders' expectations and applicable regulatory requirements, ultimately a high level of aviation safety and environmental protection in Europe. We also aim at enhancing our services through the effective application of the Integrated Management System, including processes for continual improvement. We intend to ensure our compliance with the applicable management standards, namely EASA Management Standards that take into account ISO 9001 requirements and the Internal Control Standards of the European Commission.
Also in 2010, the Agency’s Internal Audit capability was successfully certified by IFACI (Institut français de l’audit et du contrôle internes) against the International Professional Practises Framework (IPPF) for Internal Audit. The IPPF is issued by the Institute of Internal Auditors (IIA).
The EASA IMS is a single integrated system to manage the totality of the Agency's processes in order to meet the organisation's mission and objectives. The EASA IMS will also ensure that quality of services delivered by the Agency equally satisfies the stakeholders without compromising on safety or environmental protection.
The end-to-end process map (on the right) provides an overview of the all EASA core, management, and support processes. It describes the Agency processes by organising and managing its activities to achieve the Agency objectives and create value for our stakeholders.